“The question facing supply management professionals today might be best summarized as: How do we ensure we’re getting the most out of the e-tools available?” states a report from CAPS Research, a strategic sourcing research center co-sponsored by the W. P. Carey School of Business and the Institute for Supply Management. The center recently gathered a group of supply managers to look closely at e-tool optimization. The group’s observations became an outline of how successful companies use e-tools to improve processes and how they manage implementations. The event was sponsored by Philips Lighting Company, which was the focus of a best practices case study examined by participants. Other cases focused on PepsiCo, Sonoco Products and GlaxoSmithKline. All of these companies are using various e-tools to enhance procurement and supply efforts. However, one firm that is using an e-tool as its major product offering is Liquidity Services.