Is your reverse logistics process draining cash flow, space, labor, or taking attention away from your core business of promoting new merchandise?

Many retailers struggle with reverse logistics, hamstrung by inefficient processes, single-channel sales, or only focus on short-term recovery. The truth is, to maximize the recovery value for your returns, you need to look at the critical processes that affect the entire lifecycle.

By strategically managing your reverse logistics, you can:

• Save around 20% of cost on each returned item
• Improve margins by 3% to 15%
• Save the planet billions of tons of waste

Retailers sometimes focus on incomplete metrics to determine recovery value. To get the best value for your returns, we recommend identifying critical processes that affect the entire lifecycle of the return. If a product is received, triaged, and sorted optimally, refurbished, then sold through the right channels, you will get maximum recovery.

Get a full suite of services that improve operational efficiency, reduce costs, maximize recovery, and ensure sustainability

Solving reverse logistics challenges for the world’s leading retailers, manufacturers, and governments

Approximately $650B worth of goods are returned each year globally

 89% of all online shoppers say return policies determine where they shop

 US retailers spend 16.6% of total sales on returns*

 Returns put a strain on your stores and warehouse space

 Returns have a direct impact on our planet; roughly 6 billion pounds go to landfills each year

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*Data courtesy Statista, a German company specializing in market and consumer data.