By Meghan Hall
Reverse logistics have long been a pain point for consumers and retailers alike.
And as holiday shopping season approaches, retailers may not be fully prepared to adequately process returns in a way that still nets them a profit. Despite the rise of third-party logistics (3PL) solutions providers and partnerships with other companies, retailers say they have a long way to go where returns are concerned. Meanwhile, consumers have begun selectively shopping with retailers based on their return policies.
A new survey of over 100 supply chain and logistics leaders inside Fortune 1000 retail companies from Liquidity Services found that 61 percent of retailers’ return processes involve between two and five different corporate departments.