Online shopping drives surge in holiday returns, and what happens next may surprise you

It’s the place where unwanted Christmas gifts go to start a new life on the resale market.

The Feisty Ferret Home cage that didn’t quite work out as planned; the Star Wars mask; the Jimmy Choo shoes that maybe you actually wore on New Year’s Eve; dozens and dozens of television sets, returned for all kinds of reasons, end up in the new year on the floor of warehouses such as the one in Brampton operated by Liquidity Services.

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